Privacy Policy

This Privacy Policy describes how Imos Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects the personal information of users ("you," "your," or "User") who visit our website located at imosspizzass.click (the "Website"), place orders, or otherwise interact with our services (collectively, the "Services"). We are committed to protecting your privacy and handling your personal information with transparency, integrity, and care.

By accessing or using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Website and Services immediately.

We operate in the United States and comply with applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Imos Pizza is a food service business dedicated to providing high-quality pizza and food products to our valued customers. Our contact details are as follows:

For all privacy-related inquiries, requests, or concerns, please contact us using the details provided above or refer to Section 14 of this Privacy Policy for complete contact information.

2. Information We Collect

We collect various categories of personal information to deliver and improve our Services. The types of information we collect are outlined below:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal details:

• Full name
• Email address
• Phone number
• Billing and shipping address (street address, city, state, ZIP code)
• Username and password (for account holders)
• Profile picture or avatar (if voluntarily uploaded)
• Date of birth (where required for age verification)

2.2 Payment and Transaction Information

When you make a purchase through our Website, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card details (processed securely through our third-party payment processors)
• Billing address associated with your payment method
• Order history, including items ordered, quantities, prices, and timestamps
• Transaction identifiers and confirmation numbers

Please note that we do not store full credit card numbers on our servers. Payment data is handled by PCI-DSS compliant third-party payment processors.

2.3 Usage Data and Website Interaction

When you visit our Website, we automatically collect certain technical and behavioral information, including:

• IP address and approximate geographic location derived from it
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Referring URL (the website that directed you to ours)
• Search terms used within our Website
• Links clicked and features interacted with
• Date and time of your visit

2.4 Device Information

We may collect technical information about the device you use to access our Services, such as:

• Device identifiers (e.g., unique device ID, mobile advertising ID)
• Hardware model and specifications
• Screen resolution and display settings
• Network information and connection type

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our Website. Please refer to Section 9 of this Privacy Policy for detailed information about our use of cookies and your choices regarding them.

2.6 Communications and Correspondence

If you contact us via email, our contact form, or other channels, we collect and retain the content of those communications, including your name, email address, and any other information you voluntarily provide. This includes:

• Customer support inquiries and responses
• Feedback and reviews submitted by you
• Survey responses and promotional entries

2.7 Information from Third Parties

We may receive additional information about you from third-party sources, such as:

• Social media platforms (if you connect your account or interact with our social pages)
• Analytics providers who help us understand Website usage patterns
• Marketing partners who assist us in reaching potential customers
• Fraud detection and identity verification services

3. How We Use Your Information

We use the personal information we collect for specific, legitimate purposes related to the operation of our food service business. The following outlines the primary ways in which we use your data:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and deliveries
• Creating and managing your account on our Website
• Sending order confirmations, receipts, and delivery notifications
• Providing customer support and resolving disputes or complaints
• Facilitating payment processing and verifying transactions
• Maintaining accurate records of your purchases and account activity

3.2 Improving and Personalizing Our Services

• Analyzing usage patterns and Website performance to enhance user experience
• Personalizing content, menu recommendations, and special offers based on your preferences and order history
• Conducting research and development to improve our products and Services
• Testing new features and Website functionalities

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Delivering targeted advertising based on your interests and browsing behavior
• Notifying you about new menu items, seasonal promotions, and limited-time offers
• Administering loyalty programs, contests, and giveaways

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Enforcing our Terms of Service and other legal agreements
• Protecting against fraudulent, unauthorized, or illegal activity
• Responding to legal process, court orders, or government requests
• Establishing, exercising, or defending legal claims

3.5 Safety and Security

• Detecting, investigating, and preventing security incidents and cyberattacks
• Monitoring for suspicious or unauthorized account activity
• Maintaining the integrity and security of our systems and data

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with certain trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf, including but not limited to:

• Payment processors: To securely process your payments and prevent fraud
• Delivery partners: To facilitate food delivery to your specified address
• Email and communication platforms: To send transactional and marketing emails
• Analytics providers: To help us understand and improve Website performance (e.g., Google Analytics)
• Cloud hosting providers: To host and maintain our Website and databases
• Customer support tools: To manage customer inquiries and support tickets
• Advertising networks: To deliver targeted advertisements on our behalf

All service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Respond to lawful requests by public authorities, including law enforcement agencies
• Protect the rights, property, or safety of Imos Pizza, our customers, or the public
• Investigate or prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change through a prominent notice on our Website or by email before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with additional third parties when you have explicitly consented to such sharing, such as when you participate in co-branded promotions or third-party integrations that you have opted into.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure payment processing: All payment transactions are processed through PCI-DSS compliant payment processors. We do not store complete credit card numbers on our systems.
• Access controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions.
• Regular security audits: We conduct periodic assessments of our systems and security practices to identify and address vulnerabilities.
• Data minimization: We collect only the information necessary for the stated purposes and limit retention to the required timeframe.
• Incident response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by law in the event of a security incident.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We respect and honor these rights to the extent required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit our use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your privacy rights.

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, we provide all users with the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object to Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request by:

• Emailing us at: [email protected]
• Visiting our Website at: imosspizzass.click

We will respond to verifiable requests within 45 days as required by applicable law. If we require additional time (up to 90 days total), we will inform you of the reason and the extension period in writing. We may need to verify your identity before processing your request to protect the security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention principles apply:

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data disposal procedures. In some cases, we may retain anonymized, aggregated data that cannot identify you for statistical and analytical purposes indefinitely.

8. Children's Privacy

Our Services are not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification and verifying the information, we will take prompt steps to delete the child's personal information from our systems.

We comply with the Children's Online Privacy Protection Act (COPPA) and will not knowingly retain or use any personal information collected from children under 13. If we discover that we have inadvertently collected such information, we will delete it as quickly as reasonably practicable.

Users between the ages of 13 and 17 must have the consent of a parent or legal guardian to use our Services. By using our Website, you represent and warrant that you are at least 18 years of age or that you are using the Website with the supervision and consent of a parent or legal guardian.

9. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and deliver personalized content and advertisements. This section provides a summary of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences and login status.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to function properly. These cannot be disabled without affecting core Website functionality (e.g., session management, shopping cart, login authentication).
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting aggregated, anonymous information about page visits, traffic sources, and user behavior.
• Functionality Cookies: Remember your preferences and settings (e.g., saved addresses, language preferences) to enhance your experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your interests. These may be set by our advertising partners.

9.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our Website and your ability to place orders or access certain features.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our full Cookie Policy, which is available on our Website.

10. International Data Transfers

Imos Pizza is based in the United States, and your personal information is primarily stored and processed within the United States. However, some of our third-party service providers may operate in or transfer data to other countries, which may have different data protection laws than those in your jurisdiction.

When we transfer personal information internationally, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable law and that your information receives an adequate level of protection. These safeguards may include:

• Entering into data processing agreements with service providers that include standard contractual clauses or equivalent protections
• Ensuring that service providers are certified under recognized privacy frameworks where applicable
• Conducting due diligence on third-party recipients to verify their data protection practices

By using our Services, you acknowledge and consent to the transfer of your personal information to the United States and to other countries where our service providers operate, as described in this Privacy Policy.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, social media platforms, or other online services that are not operated or controlled by Imos Pizza. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

12. Federal Trade Commission Act (FTC) Compliance

We are committed to complying with the Federal Trade Commission Act, which prohibits unfair or deceptive practices in commerce, including in connection with the collection, use, and protection of consumer personal information. Our privacy practices are designed to be transparent, fair, and consistent with our stated commitments.

If you believe that we have engaged in any unfair or deceptive privacy practices, you have the right to file a complaint with the Federal Trade Commission at:

13. Filing a Privacy Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate regulatory authority. Below are some options available to you:

13.1 Federal Agencies

• Federal Trade Commission (FTC): You may report unfair or deceptive business practices at reportfraud.ftc.gov or by calling 1-877-382-4357.

13.2 State-Level Agencies

• California Residents: You may contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's Office at oag.ca.gov.
• All Other States: You may contact your state's Attorney General office or relevant consumer protection agency. A list of state attorneys general can be found at www.naag.org.

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we have the opportunity to resolve your concern. We take all privacy complaints seriously and will respond promptly.

14. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries in a timely and transparent manner.

When contacting us regarding a privacy request, please include your full name, email address, and a clear description of your request or concern so that we can assist you efficiently and verify your identity where required. We will respond to all valid privacy requests within the timeframes required by applicable law.

15. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals, and our Website does not currently respond to DNT browser signals. However, you may manage your tracking preferences through your cookie settings as described in Section 9.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Send an email notification to registered users where we have your email address on file
• Display a prominent notice on our Website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our Website and Services after any changes to this Privacy Policy constitutes your acceptance of those changes.

17. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States and the state in which our business is registered, without regard to its conflict of law provisions. Any disputes arising under or in connection with this Privacy Policy shall be subject to the jurisdiction of the applicable state and federal courts located in the United States.

This Privacy Policy was last updated on March 29, 2026. © 2026 Imos Pizza. All rights reserved.