Terms of Service

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Imos Pizza ("Company," "we," "us," or "our"), governing your access to and use of the Website at imosspizzass.click, as well as all related services, features, content, and functionality offered through the Website.

By accessing the Website, placing an order, creating an account, or otherwise engaging with our services, you affirm that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained verifiable parental or guardian consent;
• You have the legal capacity and authority to enter into these Terms;
• You will use the Website and our services solely for lawful purposes and in accordance with these Terms;
• All information you provide to us is accurate, complete, and current.

If you are using the Website on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" or "User" shall include that entity.

We reserve the right to update, modify, or replace these Terms at any time. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically.

2. Description of Services

Imos Pizza operates a food service business that offers customers the ability to browse our menu, place food orders online, and receive delivery or pickup services (collectively, the "Services"). Our Services include, but are not limited to:

• Online Menu Browsing: Customers may view our current menu offerings, including pizzas, side dishes, beverages, and other food items, through our Website;
• Online Ordering: Customers may place orders for delivery or in-store pickup through our Website;
• Account Management: Customers may create and manage a personal account to streamline ordering, save preferences, and review order history;
• Promotions and Offers: We may from time to time offer discounts, coupons, loyalty programs, and promotional deals to eligible customers;
• Customer Support: We provide customer support via email and other available communication channels to address inquiries, complaints, and feedback.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

The availability of specific menu items, pricing, and delivery zones is subject to change without prior notice and may vary based on your geographic location, time of day, or other operational factors.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Website and Services, you agree to:

• Provide accurate, current, and complete registration and contact information;
• Maintain the confidentiality of your account credentials and notify us immediately at [email protected] if you suspect any unauthorized use of your account;
• Use the Website only for its intended purpose of browsing and ordering food;
• Comply with all applicable federal, state, and local laws and regulations;
• Provide a valid delivery address or be present at the designated pickup location at the agreed time;
• Ensure that any individual accepting delivery at your address is of legal age to receive any age-restricted products, where applicable.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Website for any fraudulent, deceptive, or unlawful purpose;
• Impersonate any person or entity, including employees, agents, or representatives of Imos Pizza;
• Submit false, misleading, or inaccurate information in connection with any order or account registration;
• Use automated systems, scripts, bots, scrapers, or other software to access, extract data from, or interact with the Website without our express written permission;
• Attempt to gain unauthorized access to any portion of the Website, our servers, databases, or any related systems or networks;
• Interfere with or disrupt the integrity or performance of the Website or the data contained therein;
• Transmit any viruses, malware, or other harmful code through the Website;
• Engage in any conduct that restricts or inhibits any other user from using or enjoying the Website;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or Services for commercial purposes without our express written consent;
• Circumvent, disable, or otherwise interfere with security-related features of the Website;
• Post or transmit any content that is defamatory, obscene, harassing, threatening, or otherwise objectionable;
• Place orders with no intention of receiving or paying for the goods ordered;
• Abuse any promotional offer, coupon, or loyalty program by using it in a manner inconsistent with its intended purpose or our promotional terms.

Violation of any of the above prohibited activities may result in immediate termination of your account, cancellation of outstanding orders, and, where appropriate, referral to law enforcement authorities.

4. Intellectual Property Rights

All content available on or through the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, menu items descriptions, software, and the overall design and "look and feel" of the Website (collectively, "Content"), is the exclusive property of Imos Pizza or its licensors and is protected by applicable United States intellectual property laws, including but not limited to the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and trade dress laws.

The Imos Pizza name, logo, and all related marks, names, slogans, and trade dress are trademarks or service marks of Imos Pizza. Nothing in these Terms grants you any right to use any trademark, service mark, trade name, or trade dress of Imos Pizza or any third party without the prior written consent of the respective owner.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in connection with placing orders and using the Services as intended. This license does not include the right to:

• Reproduce, distribute, or publicly display any Content;
• Modify or create derivative works based on any Content;
• Use any data mining, robots, or similar data gathering and extraction methods;
• Download, copy, or save any Content for commercial purposes.

Any unauthorized use of our Content or intellectual property may give rise to a claim for damages and/or constitute a criminal offense under applicable law. If you believe that any content on our Website infringes upon your intellectual property rights, please contact us at [email protected].

5. Online Ordering and Payment Terms

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase food items subject to these Terms. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations involving suspected fraud, inability to verify payment, or items being unavailable.

You will receive an order confirmation via email or on-screen notification upon successful placement of your order. This confirmation does not constitute our acceptance of your order. Acceptance occurs when we begin preparing your order.

5.2 Pricing

All prices listed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices displayed at the time you place your order will be the prices charged for that order, except in cases of obvious pricing errors. In the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order.

Applicable sales taxes, delivery fees, and service charges will be displayed at checkout prior to order confirmation. You are responsible for all taxes and fees applicable to your order.

5.3 Payment Methods

We accept various payment methods as indicated on the Website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method provided and that the information is accurate. You authorize us to charge the applicable amount to your selected payment method.

All payment transactions are processed through secure third-party payment processors. We do not store your full credit card or payment information on our servers. Please review the privacy policy of our payment processors for more information about how your financial data is handled.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been accepted and preparation has begun. If you experience a problem with your order — including missing items, incorrect items, or quality concerns — please contact us within a reasonable time after delivery or pickup at [email protected]. We will evaluate each situation on a case-by-case basis and, at our discretion, may offer a replacement, store credit, or refund.

Order cancellations may only be made within a brief window after order placement, before preparation has commenced. Once preparation has begun, cancellations cannot be guaranteed.

6. Delivery and Pickup

Delivery services are subject to availability in your area. Estimated delivery times provided on the Website are estimates only and are not guaranteed. Actual delivery times may vary depending on order volume, weather conditions, traffic, and other factors beyond our control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for failed deliveries resulting from incorrect address information, inaccessible delivery locations, or the absence of a person to receive the order.

For pickup orders, you or an authorized representative must be present at the designated location to retrieve the order at the time specified. Unclaimed pickup orders will be held for a limited period, after which they may be discarded. No refunds will be issued for unclaimed pickup orders.

7. Disclaimer of Warranties

8. Limitation of Liability

9. Indemnification

You agree to defend, indemnify, and hold harmless Imos Pizza and its officers, directors, employees, agents, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Website or Services, including any data or content you transmit or receive;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or contractual rights;
• Any claim that content you submitted or transmitted caused damage to a third party;
• Your fraudulent, negligent, or willful misconduct.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such case, you agree to cooperate fully with our defense of such claims. You shall not settle any claim without our prior written consent.

10. Allergen and Nutritional Information

Our food products may contain or come into contact with common food allergens, including but not limited to wheat, gluten, dairy, eggs, soy, peanuts, tree nuts, fish, and shellfish. While we make reasonable efforts to provide accurate allergen and ingredient information on our Website, we cannot guarantee that cross-contamination will not occur during preparation.

Customers with known food allergies, intolerances, or medical dietary restrictions are strongly encouraged to contact us directly at [email protected] before placing an order to discuss their specific needs. By placing an order, you acknowledge that you are solely responsible for assessing whether our food products are suitable for your individual dietary and health requirements. Imos Pizza shall not be liable for any adverse reactions resulting from undisclosed allergens or dietary sensitivities.

11. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated herein by reference and forms an integral part of these Terms. Our Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), where applicable, and the Federal Trade Commission Act (FTC Act) regarding consumer protection and data privacy.

By using the Website, you consent to the collection and use of your information as described in our Privacy Policy. We encourage you to review the Privacy Policy before providing any personal information.

12. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources. These links are provided solely for your convenience and do not constitute any endorsement, sponsorship, or recommendation by Imos Pizza of any third-party website, product, or service. We have no control over the content, privacy practices, or policies of any third-party websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Your interactions with third-party websites and services are governed by those third parties' terms and policies. We strongly encourage you to review the terms and privacy policies of any third-party website you visit.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Imos Pizza is registered and primarily operates, without regard to its conflict of law provisions.

Subject to the dispute resolution provisions set forth in Section 14 below, you irrevocably consent to the exclusive jurisdiction and venue of the federal and state courts located in the applicable jurisdiction within the United States for the resolution of any disputes arising out of or relating to these Terms or your use of the Website and Services. You waive any objection to the laying of jurisdiction or venue in such courts.

Compliance with Consumer Protection Laws: These Terms are also subject to applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive acts or practices in commerce. If you are a California resident, additional rights may be afforded to you under the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) and the California Consumer Legal Remedies Act (Cal. Civ. Code § 1750 et seq.).

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services by contacting us informally at [email protected]. We will make reasonable efforts to address your concerns and reach an amicable resolution within thirty (30) days of receiving your written notice of dispute.

14.2 Binding Arbitration

If the parties are unable to resolve a dispute through informal means within thirty (30) days, either party may elect to have the dispute finally resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, or another mutually agreed-upon arbitration body. The arbitration shall be conducted in the English language, and the arbitrator's decision shall be final and binding on both parties.

The arbitrator shall have authority to award any remedy that would be available in a court of law, subject to the limitations set forth in these Terms. The costs of arbitration shall be allocated in accordance with the applicable AAA rules, provided that we will pay any required arbitration fees for claims that do not exceed $10,000, as long as your claim is not frivolous as determined by applicable law.

14.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND IMOS PIZZA EACH WAIVE THE RIGHT TO PARTICIPATE IN CLASS-ACTION LAWSUITS OR CLASS-WIDE ARBITRATION. All disputes must be brought in the parties' individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, proprietary information, or other confidential information.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or maintain an account with us. We reserve the right, in our sole discretion, to suspend or terminate your access to the Website and Services at any time, with or without cause, and with or without notice, for conduct that we believe violates these Terms or is harmful to other users, third parties, us, or for any other business reason.

You may terminate your account at any time by contacting us at [email protected] and requesting deletion of your account. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment for orders already placed.

Upon termination, your right to use the Website and Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

16. Changes to These Terms

We reserve the right to modify, amend, or update these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In the case of material changes, we may also notify you by email (at the address associated with your account) or by displaying a prominent notice on the Website prior to the change becoming effective.

Your continued use of the Website or Services after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must immediately cease using the Website and Services. We encourage you to review these Terms periodically to stay informed about any updates.

17. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or contrary to public policy, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If modification is not possible, the provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms. The parties acknowledge that they would have entered into these Terms even without such invalid or unenforceable provision, reflecting their agreement that these Terms are intended to be enforced to the fullest extent permissible under applicable law.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Imos Pizza with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the same subject matter.

No failure or delay by us in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of Imos Pizza to be effective. A waiver on one occasion shall not be deemed a waiver on any future occasion.

19. Force Majeure

Imos Pizza shall not be held liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, strikes or labor disputes, government actions or regulations, supply chain disruptions, utility failures, internet outages, or any other event that is beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will make reasonable efforts to notify you as soon as practicable and to resume performance of our obligations as soon as the Force Majeure Event has been resolved.

20. Electronic Communications

By using the Website and creating an account, you consent to receive electronic communications from us, including but not limited to order confirmations, promotional emails, account notifications, and policy updates. These electronic communications satisfy any legal requirement that communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions included in such communications or by contacting us directly.

21. No Agency or Partnership

Nothing in these Terms shall be construed to create any agency, partnership, joint venture, employment, or franchise relationship between you and Imos Pizza. You are an independent party using our Services and have no authority to bind Imos Pizza in any manner or to make any representations on our behalf.

22. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any purported assignment in violation of this provision shall be null and void. Imos Pizza may freely assign these Terms and any rights and obligations hereunder without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

23. Contact Information

If you have any questions, concerns, or complaints about these Terms of Service or our Services, please do not hesitate to contact us using the information below:

We are committed to addressing your inquiries in a timely and professional manner. For the most efficient response, please include a detailed description of your concern, your order number (if applicable), and your preferred contact information when reaching out to us.

These Terms of Service were last reviewed and updated on March 29, 2026. Imos Pizza reserves all rights not expressly granted herein.